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Dewa launches digital hub in UAE

The Gulf Today | June 29, 2018
 The Islamic Chamber of Commerce , Industry and Agriculture (ICCIA)

Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (Dewa), has inaugurated Dewa’s Digital Command Centre, which is the first of its kind in the UAE, and uses Artificial Intelligence, AI, technology to monitor and manage the authority’s digital infrastructure and service channels.

This supports Dewa’s strategy to keep pace with the Fourth Industrial Revolution and make use of the latest technologies.

The centre monitors DEWA’s service channels, including the services of the Future Centres for Customer Happiness, Dewa’s website, and smart app. It also monitors infrastructure such as SAP and smart grid meter systems. The centre works round the clock and adopts state-of-the-art technology to ensure action is taken in case of emergencies within Dewa’s IT environment. The centre is also equipped with alternative power lines for the network, to ensure business continuity.

Speaking on the occasion, Al Tayer said, “The inauguration of this centre, which depends on AI technology, supports the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to anticipate the future, and innovate and employ new technologies to achieve the best results. Our strategies and initiatives are in line with national plans and strategies. These include the UAE Centennial 2071, which is a long-term government plan to prepare the UAE and young Emiratis for the future, and the UAE Artificial Intelligence Strategy. This is the next phase of Smart Government. The UAE’s future services, sectors and infrastructure will depend on the investment and application of AI technologies and tools.